Thank you for using AZ-icon .

Customers using mobile email addresses ( docomo/au/softbank carrier email), customers using free email such as hotmail , Yahoo Mail , Gmail , etc. have reported that emails from our shop have not been delivered properly. We may contact you.

AZ-icon will automatically send a download link by email from after you place an order.

In addition, we will respond to inquiries received from customers within 3 days from the date of contact .

Please check before contacting us

I don't know where to find the icon I downloaded

It is saved in "Files" of the iPhone 10th app. After opening the file, check "On This iPhone" or "Downloads".

What to do when the email does not arrive

If you do not receive the e-mail, please check your e-mail settings below.

Rejected by mail prevention filters

If you are using an email prevention filter, remove the ( and ( filters so that you can receive [ ] and [ ] Please set to

How to set/cancel specified domain reception
NTT Docomo

it's in the spam folder

Emails delivered from this shop may be automatically sorted into the spam folder or trash can by the spam prevention function. Sorry for the inconvenience, but please check it.

In addition, you can prevent sorting to the spam folder by sorting (filtering) the received mail of each free mail service.

wrong email address

We are very sorry, but there is a possibility that the description of the e-mail address you registered is incorrect.

If you have any questions, please contact us at the bottom of the page.

If your mailbox on the server is full

There is an upper limit to the capacity of mailboxes on the server, and if you do not receive and delete emails on a regular basis, your mailbox will become full.

If your inbox is full, it may not accept new emails.

If you are a customer who has not used e-mail recently and you have any idea, there is a possibility that it can be solved by deleting the e-mail on the server.

Customers who want to change their email address

If you would like to change your email address, please contact us using the inquiry form at the bottom of the page, along with the necessary information.

(required items)
·your current email address
・E-mail address after change


If you have any problems, go to the official LINE below,

  1. Your name (full name)
  2. Email address at time of purchase
  3. Contents of inquiry

Please send us the above three items. The person in charge will contact you by message.

[Official LINE URL]

[Official LINE QR code]